Return Policy

Cancellation, Returns & Refund Policy

Order Cancellation

You may cancel your order as long as it has not yet been processed or shipped.

Once your order has been shipped, it can no longer be cancelled.

If your order is successfully cancelled before shipment, a full refund will be issued to your original payment method.

Returns & Exchanges

Due to the nature of our products and for health, hygiene, and product safety reasons, Vapepie does not accept returns or exchanges for delivered e-cigarettes, pods, or other consumable products.

Please carefully review your order before completing your purchase.

Delivered products cannot be returned or exchanged unless they are defective or were shipped incorrectly.

Damaged or Defective Products

If your item arrives damaged or has a manufacturing defect, please contact our customer service within 48 hours of receiving your order.

Please provide the following information:

• Order Number
• Description of the issue
• Photos or videos of the affected product

After review, we will provide an appropriate solution, such as a replacement or other suitable support.

Incorrect Items Received

If you receive the wrong item, please contact us immediately.

After verification, we will process your request as quickly as possible and provide an appropriate solution.

Refunds

Refunds are only available under the following circumstances:

• The order was successfully cancelled before shipment.
• The product arrived damaged or has a verified manufacturing defect, and the refund has been approved by our customer service.
• An incorrect item was shipped due to an error on the part of Vapepie.

Once approved, refunds will be issued to your original payment method.

Depending on your payment provider, refund processing may take 3–10 business days.

Non-Refundable Situations

Refunds or exchanges are not available in the following cases:

• Opened or used products
• Customer preference regarding taste or model
• Orders that could not be delivered due to an incorrect shipping address provided by the customer
• Damage caused by normal wear and tear or improper use
• Products returned without prior authorization from our customer service team

Legal Notice

For hygiene and safety reasons, opened or used products cannot be returned.

This policy does not affect your statutory warranty rights regarding defective or incorrectly shipped products.

Contact Us

If you have any questions regarding your order or our Cancellation, Return & Refund Policy, please contact our customer service team:

📧 [email protected]

Our support team is always happy to assist you and will do its best to provide a fast and fair solution.